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Shipping & returns/withdrawal


On request Hutta can draw up an additional and personalised offer for the shipment of the goods. Hutta can carry out this transport with its own vehicles or outsource it to third party service providers. Deliveries are made exclusively on working days and from door to door.


The purchaser undertakes to provide precise and accurate delivery information and to be ready to accept the goods according to the instructions given by the service provider and/or Hutta.  


In the case of online orders, at, for standard products and destinations, our website automatically provides offers that can be paid for directly at the time of purchase. Hutta makes every effort to ensure that these offers are correct and final. In the case of errors, Hutta can contact the customer at the time of preparing the order to inform him of this and proceed with reimbursement or billing of the difference. 


If the delivery offer is acceptable to the customer, he has a period of three days to confirm this by payment.


If the Offer is not acceptable to the Customer, he may organise a collection or request the cancellation of his order without incurring any administrative costs.


Delivery of small items (<30kg): by B-post, Mondial Relay, DPD, PostNL, UPS or Fedex.

If the products and the delivery are paid, the order is prepared for shipment at the end of the same week. Hutta prepares all shipments between Friday and Monday. The customer will be informed that the order is ready for dispatch and will receive the track and trace information from Hutta.


Hutta is not responsible for the time taken to collect the parcel from a postal point. In the event of non-pick up the parcel will be returned to Hutta by shipping and courier services. When the goods are returned, Hutta and the customer agree on whether the delivery should still take place. These costs must then be paid in full by the customer. Goods leave again after payment of shipping costs. If the customer does not want the goods anymore Hutta will charge 10% for damages and the rest of the order will be refunded.


Hutta will ensure that goods are packed very carefully. If the goods are damaged, a photo must be taken by the customer and sent to [email protected] no later than 1 week after the order was placed to discuss how to proceed. Partial or full refunds will only be made if Hutta agrees.


Delivery of large objects, Furniture.


Once the products and delivery have been paid for, the order is prepared for dispatch.  The customer is informed that the order is ready for pick-up and agrees with Hutta on a delivery date that matches his preferences and the availability of the carrier. 


The customer must ensure that the route to the delivery location allows for transport (bridge crossing, road resistance, etc.). The transport must be able to reach and manoeuvre easily in front of the delivery location. The Customer must himself provide the necessary parking space for the efficient and safe unloading of the lorry and make the necessary arrangements for the transport of the Products to the place of destination.


If the layout of the delivery location makes it physically impossible to transport or unload the Product(s), Hutta reserves the right to cancel the delivery and refund the order minus the delivery charge and the cost of return shipment.


The Customer must check the accuracy of the order as soon as it is received. If the order is incorrect, the customer must send Hutta all useful information within fourteen days of receiving the delivery. 


Hutta cannot be held responsible for damage incurred during delivery. In the event of transport damage, the client undertakes to provide all information necessary to open a complaint file: photos of the package and the product. 


If the Customer does not accept the order and returns it to the sender, the order will be cancelled. The shipping costs as well as an administrative fee of 10% will be deducted from the refund.


All deliveries are made automatically to the pavement (pavement in the case of a building, property line in the case of a detached house). The delivery does not include the installation, assembly or commissioning of the purchased products.


Unnecessary travel costs and waiting times of more than 15 minutes will be charged to the Customer. 


A delivery cannot be organised or cancelled within one week before the due date without any cost. All additional costs requested by the service provider shall be borne by the Customer. 


In the case of impossibility to deliver due to force majeure, the Customer will receive an email with a proposal to cancel or postpone the delivery at no extra cost.


Hutta reserves the right to refuse the organisation of shipments and deliveries, especially if the delivery address is outside the Schengen area. Hutta will inform the Customer of this as soon as possible.





1. Right of Withdrawal:

The Private Consumer has the right to cancel his/her purchase, without giving any reason and without paying any additional compensation, within fourteen calendar days from the day following the delivery (departure from Hutta). Within these fourteen days the client must inform Hutta by email ([email protected]) of their intention to cancel by providing proof of purchase, quoting the order number and specifying the product they wish to return. 


The customer is only liable for the reduction in value of the product resulting from manipulations other than those necessary to determine the nature, characteristics and proper functioning of the product: a product that is returned incomplete, damaged, used or soiled cannot be taken back.


Hutta will arrange for the product to be returned on a date agreed by the parties. Hutta will refund the value of the product in full provided it is complete, in perfect condition and in its original packaging. The delivery costs will also be refunded to the consumer if the order is returned in full. On the other hand, the costs associated with the aforementioned return will be borne by the consumer. As soon as the item is in the possession of Hutta, a refund will be made.


2. Exceptions to the right of withdrawal 

The right of revocation does not apply to all returns that are requested more than fourteen days after purchase, in the case of services that have already been carried out or custom-made products, for products purchased on site, as well as for all commercial orders. In such cases Hutta reserves the right to accept returns or not, to refund them or not, in cash or in vouchers, depending on the situation, the elapsed time and the condition of the products. A minimum of 30% of the order amount will be retained for administrative costs and resale.


3. Method of reimbursement

Requests for returns and complaints must be made by sending an e-mail to the following address: [email protected]


Any return or collection can only be made after prior agreement with Hutta by email, and subject to refusal, within fourteen calendar days from the date of the Hutta agreement. The Products must be returned in their original packaging and in perfect condition.


The refund will be made within fourteen days of the Products being returned to the Workshopl at the latest.


Hutta reserves the right to cancel an order, without compensation, if a case of force majeure prevents its normal execution. By express agreement, the events of strike, lack of transport, fire, flood, damage to equipment, riot, war, epidemic, accident, whether at Hutta or at one of its suppliers, will be considered force majeure, even if only partial, and whatever the cause. This list is not exhaustive

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